Responsible Gaming Policy – Star City Casino Online

Our Commitment to Safe and Responsible Play

At Star City Casino, we believe that gambling is a form of entertainment and should always be treated as such. It is not, under any circumstances, intended to be a source of income, a financial solution, or a way to recover money that has been lost. Star City operates under the firm conviction that every player deserves access to a gaming environment that is fair, transparent, and safe.

We recognise that for the vast majority of players, gambling remains an enjoyable leisure activity. However, we also acknowledge that for some individuals, gambling can develop into a serious problem with real consequences for their financial stability, mental health, and personal relationships. Star City Casino Australia takes this reality seriously and has developed this Responsible Gaming Policy to reflect our duty of care toward every person who engages with our platform.

This policy has been prepared in accordance with responsible gambling standards applicable in Australia and is designed to give players full control over their gaming experience. We strongly encourage all users of starcitycasino-australia.com to read this document carefully and to make active use of the tools and resources made available to them.

Personal Limits Feature

Star City Casino provides a dedicated Personal Limits section within every registered player account. This section allows players to set meaningful boundaries on their gambling activity, helping them to stay within their means and maintain control over how they spend their time and money on the platform.

The Personal Limits feature is accessible at any time through the account settings area. Players are encouraged to set their limits proactively, before any issues arise, rather than waiting until they feel that their gambling has become problematic.

How Limit Amendments Work

Star City Casino Australia applies a straightforward but important logic when it comes to changing personal limits:

• Decreasing a limit takes effect immediately. If a player decides to lower their deposit, wager, or loss limit, the change is applied at once to provide instant protection.
• Increasing a limit is subject to a mandatory cooling-off period before the change takes effect. This delay is intentional and serves as a safeguard, ensuring that decisions to increase limits are considered rather than impulsive.

This asymmetric approach is designed to prioritise player wellbeing. The ability to reduce restrictions without delay ensures that any player who feels they need to pull back can do so immediately, while the delay on increases prevents heat-of-the-moment decisions from bypassing the protections a player has previously set for themselves.

Types of Limits Available at Star City Casino

The following limit types are available to all registered players through the Personal Limits section of their account on starcitycasino-australia.com:

• Deposit Limit: This limit controls the maximum amount of funds a player can deposit into their account over a specified time period, which may be set as daily, weekly, or monthly. Once a deposit limit is reached, no further deposits will be accepted until the limit period resets or is amended in accordance with the rules above.

• Loss Limit: A loss limit caps the total amount a player is permitted to lose over a defined period. This helps players avoid chasing losses and provides a hard boundary that the platform enforces automatically once the threshold is met.

• Wager Limit: This setting restricts the total value of bets a player can place within a given timeframe. It is particularly useful for players who wish to manage the pace and volume of their gambling activity rather than focusing solely on deposits or losses.

• Cooling-Off Period: A cooling-off period allows a player to take a temporary break from gambling without permanently closing their account. During this period, the player will not be able to log in or place bets. Cooling-off periods can range from a short number of days to several weeks, depending on the player’s preference.

• Self-Exclusion: Self-exclusion is the most comprehensive tool available and is intended for players who feel they need a more extended break from gambling. A self-exclusion can be set for a minimum period, and once activated, the player’s account will be restricted from all gambling activity for the duration of the exclusion. Self-exclusion requests are treated with the highest level of urgency and care by the Star City support team.

Self-Exclusion by Request

In addition to the self-exclusion option available within the account settings, Star City Casino Australia offers a manual self-exclusion process for players who prefer to speak directly with a member of the support team or who encounter difficulty navigating the account tools on their own.

How to Request a Manual Self-Exclusion

Players who wish to request a manual self-exclusion or account block should contact the Star City Casino support team via email at [email protected]. When submitting a request, players are encouraged to include the following information to facilitate a prompt response:

• The registered email address associated with their account
• Their full name as registered on the platform
• The nature of the request, specifying the desired duration of exclusion if known

Upon receiving a self-exclusion request, the Star City support team will act as quickly as possible to place the account restriction. Players should be aware that once a self-exclusion is in place, it cannot be lifted before the agreed period has elapsed. This is a deliberate measure to ensure that the exclusion serves its protective purpose.

Handling of Remaining Funds

If a player submits a self-exclusion request and there are remaining funds in their account at the time of exclusion, Star City Casino Australia will process a withdrawal of those funds to the player’s verified payment method in accordance with the platform’s standard withdrawal procedures. Players should ensure that their account details are up to date before submitting a self-exclusion request to avoid any delays in the return of their balance. For any queries relating to outstanding funds during a self-exclusion period, players may contact [email protected].

External Help and Support

Star City Casino encourages any player who believes they may have a problem with gambling, or who is concerned about someone else, to seek professional help. A number of independent organisations operate in Australia and internationally that offer confidential advice, counselling, and support services at no cost.

The following organisations are recommended as trusted sources of assistance:

• Gamblers Anonymous Australia: A peer support fellowship for individuals who wish to stop gambling. Meetings and resources are available across Australia. More information can be found at www.gamblersanonymous.org.au.

• GamCare: An international organisation providing information, advice, and support for anyone affected by problem gambling. GamCare operates a helpline and online chat service. Further details are available at www.gamcare.org.uk.

• Gambling Therapy: An online service offering practical advice and emotional support to anyone affected by problem gambling. Gambling Therapy provides live support, forums, and self-help tools. Visit www.gamblingtherapy.org for more information.

• The National Gambling Helpline (Australia): Operated under the Gambling Help Online service, this helpline provides free and confidential support to Australians affected by gambling harm. The service can be accessed at www.gamblinghelponline.org.au or by calling 1800 858 858.

Star City Casino does not have any affiliation with these organisations, and their listing here is purely for the benefit of players seeking independent support. We strongly encourage players who are experiencing distress related to gambling to reach out to one or more of these services without hesitation.

Protection of Minors

Star City Casino maintains a strict minimum age requirement of 18 years for all players on starcitycasino-australia.com. Gambling by persons under the age of 18 is prohibited under Australian law, and Casino Star City takes all necessary steps to prevent underage access to its platform.

Age Verification and KYC Procedures

As part of the account registration and verification process, all players are required to confirm that they are 18 years of age or older. Star City Casino Australia applies Know Your Customer (KYC) verification procedures to confirm the identity and age of its users. This process may involve the submission of government-issued identification documents, such as a passport or driver’s licence, and proof of address.

Accounts that cannot be verified as belonging to an adult will not be permitted to deposit, play, or withdraw funds. Star City reserves the right to suspend or permanently close any account where there is reasonable cause to believe the holder does not meet the minimum age requirement.

Parental Filtering Software

Star City Casino Australia recommends that parents and guardians who share devices with minors consider installing parental control and content filtering software to prevent underage individuals from accessing gambling websites. The following tools are widely recognised and available for this purpose:

• Net Nanny: A parental control solution that allows filtering of online content by category, including gambling sites.
• CyberPatrol: A content filtering tool suitable for family use that can restrict access to age-inappropriate websites.

These tools provide an additional layer of protection beyond the platform’s own safeguards. StarCity encourages responsible use of shared technology within households and reminds all adults that it is their responsibility to ensure minors in their care cannot access gambling services.

Contacting the Star City Responsible Gaming Team

For any questions, concerns, or requests relating to responsible gaming at Star City Casino, players are welcome to contact the support team at any time via email at [email protected]. The team is committed to responding promptly and with sensitivity to all responsible gaming-related enquiries.

This policy is reviewed periodically to ensure it remains current, effective, and aligned with Australian regulatory standards and best practices in player protection. Star City Casino Australia remains dedicated to fostering a gaming environment where safety, transparency, and player wellbeing are always the highest priorities.