Privacy Policy

Introduction

Star City Casino is committed to protecting the privacy and personal data of every individual who interacts with our platform at starcitycasino-australia.com. As a data controller, Star City operates under a legal obligation to process your personal information in order to deliver safe, compliant, and responsible gambling services to users based in Australia.

This Privacy Policy explains how Star City Casino collects, uses, stores, and shares your personal data. It also outlines your rights as a data subject and the steps we take to ensure your information remains protected at all times.

By registering an account with Star City Casino Australia, you acknowledge that you have read and understood this Privacy Policy. The act of registration constitutes your informed consent to the collection and processing of your personal data as described herein. If you do not agree with the terms set out in this policy, you should refrain from using our services.

This policy applies to all users of starcitycasino-australia.com, including those who browse the website without registering, as certain technical data may be collected automatically during your visit.

Information We Collect

Star City Casino collects a range of personal data necessary to provide you with a complete and legally compliant gambling experience. The categories of information we collect include:

• Personal identification details, such as your full name, date of birth, gender, and nationality
• Contact information, including your residential address, email address, and telephone number
• Account credentials, such as your username and encrypted password
• Correspondence records, including emails, live chat transcripts, and any other communications you send to our support team at [email protected]
• Financial and transaction data, including deposit and withdrawal history, payment method details, and betting records
• Identity verification documents submitted during the KYC process, such as government-issued identification, proof of address, and source of funds documentation
• Technical and usage data, including IP addresses, browser type, device identifiers, operating system information, and session logs
• Geolocation data collected at the time of login or registration to verify your jurisdiction of access
• Behavioural data related to your activity on the platform, including games played, time spent, and wagering patterns

All information collected by Star City is obtained through lawful means and is limited to what is genuinely necessary for the purposes outlined in this policy.

How We Use Your Information

Star City Casino processes your personal data for a variety of legitimate and legally required purposes. These include:

• Processing bets and managing your casino account, including deposits, withdrawals, and game participation
• Verifying your identity and age to ensure compliance with Australian regulations governing online gambling
• Conducting Anti-Money Laundering and Counter-Financing of Terrorism checks in accordance with applicable AML and CFT obligations
• Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and other forms of abuse
• Providing customer support and resolving disputes submitted through [email protected]
• Complying with legal obligations, including reporting requirements imposed by regulatory authorities
• Conducting internal research, data analysis, and service development to improve user experience on the Star City platform
• Carrying out responsible gambling assessments and intervening where necessary to protect vulnerable users
• Sending transactional communications related to your account activity, such as account confirmations, security alerts, and updates to this policy

We rely on several legal bases for processing your personal data, including the performance of a contract, compliance with legal obligations, protection of vital interests, and in certain cases, your explicit consent.

Marketing Communication

Star City Casino may use your contact details and behavioural data to send you personalised promotional content, bonus offers, and updates about new games or features available on the platform. This marketing activity is conducted only where you have provided your consent or where we have a legitimate interest to do so under applicable law.

You have the right to opt out of receiving marketing communications at any time. You may exercise this right by:

• Clicking the unsubscribe link included in any marketing email sent to you
• Contacting our support team directly at [email protected] with a written request to opt out
• Updating your communication preferences through your account settings on starcitycasino-australia.com

Please note that opting out of marketing communications will not affect the delivery of transactional or service-related messages, which are necessary for the operation of your account. Star City Casino will process your opt-out request within a reasonable timeframe and will not send further marketing communications once the request has been confirmed.

Obtaining Personal Information

Star City Casino collects personal data through multiple channels. The primary methods of data collection include:

• Directly from you when you register an account, complete identity verification, make a transaction, or contact our support team
• Automatically through technical systems when you browse or interact with starcitycasino-australia.com, including cookies, tracking pixels, and server logs
• From third-party identity verification providers and credit reference agencies engaged to assist with KYC and AML compliance
• From payment processors and financial institutions used to facilitate deposits and withdrawals
• From regulatory bodies or law enforcement agencies where legally required or authorised
• From publicly available sources used to supplement or verify information you have provided

Where data is obtained from third parties, Star City Casino ensures that such providers operate under appropriate data protection agreements and are bound by confidentiality obligations consistent with this policy.

Data Recipients

Access to your personal data within the Star City group is restricted to personnel who require it to perform their professional functions. This includes employees in account management, compliance, customer support, fraud prevention, and finance departments.

Internally, access controls are enforced through role-based permissions, meaning staff can only access the data necessary for their specific responsibilities. All employees handling personal data are trained on data protection obligations and are bound by confidentiality agreements.

Releasing Data to Third Parties

Star City Casino does not sell your personal data to third parties. However, we may share your information with selected external parties under specific and controlled circumstances, including:

• Payment processors and banking partners required to facilitate your financial transactions
• Game providers and software developers whose products are hosted on the Star City Casino platform
• Identity verification and fraud prevention services engaged to support our KYC and AML obligations
• Regulatory authorities, law enforcement agencies, or courts where we are legally required to disclose information
• Professional advisers, including legal counsel, auditors, and compliance consultants, where disclosure is necessary
• Any successor entity in the event of a business acquisition, merger, or restructuring, provided that equivalent data protection standards are maintained

All third parties with whom Star City shares personal data are required to process that data strictly for the purposes specified and in accordance with applicable data protection law. We do not permit third parties to use your data for their own independent marketing or commercial purposes.

Data Retention

Star City Casino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and audit requirements.

In accordance with Australian AML and CFT legislation, account records and transaction data are retained for a minimum period of five years following the closure of your account or the conclusion of the relevant transaction. This retention obligation exists independently of your preferences and cannot be waived.

Upon the expiry of the mandatory retention period, you have the right to request erasure of your personal data. Star City Casino will honour such requests where no overriding legal obligation requires continued retention. Requests for erasure should be directed to [email protected].

Data collected for marketing purposes will be retained only for as long as you remain subscribed or until you exercise your right to opt out, whichever occurs first.

Security of Your Data

Star City Casino takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. These measures include:

• Secure Socket Layer encryption protocols to protect data transmitted between your device and our servers
• Password hashing and salting techniques to ensure account credentials are stored securely
• Multi-factor authentication options to protect your account from unauthorised access
• Firewalls, intrusion detection systems, and regular security audits to monitor platform integrity
• Access controls and role-based permissions limiting internal data access to authorised personnel only
• Staff training and awareness programmes covering data protection responsibilities and incident response

While Star City Casino employs industry-standard security practices, no digital system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authority in accordance with our legal obligations and within the timeframes prescribed by applicable law.

Your Rights and Contacting Us

As a user of Star City Casino Australia, you are entitled to a number of rights in relation to your personal data. These rights include:

• The right to access a copy of the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request erasure of your data, subject to any overriding legal retention requirements
• The right to restrict the processing of your data in certain circumstances
• The right to object to processing carried out on the basis of legitimate interests
• The right to withdraw consent where processing is based on your prior agreement
• The right to data portability, allowing you to receive your data in a structured and machine-readable format

To exercise any of these rights, please contact the Star City Casino data protection team by email at [email protected]. We will respond to your request within a reasonable timeframe and in compliance with our legal obligations.

If you believe that Star City Casino has not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority in Australia. The Office of the Australian Information Commissioner serves as the primary regulatory body responsible for overseeing compliance with the Privacy Act 1988 and can be contacted through their official channels.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to registered users via the email address associated with their account or through a prominent notice on starcitycasino-australia.com. Continued use of our services following such notification constitutes acceptance of the revised policy.